Our Commitment

We aim to provide accurate descriptions, quality products and helpful customer service. This policy applies to United Kingdom orders placed through motorcyclepartsgroup.com.

30-Day Returns

We accept returns of both defective and non-defective products, including change-of-mind returns. This applies to both new and used products.

Contact us within 30 calendar days of receiving your order to request a return. Please send the item back within 14 days of notifying us.

Product Condition

For change-of-mind returns, items should be returned in the condition supplied, with their included components and accessories.

Used motorcycle parts do not need to be brand-new. Their condition should match the condition in which you received them.

You may reasonably inspect an item. Additional use, fitting, modification or damage beyond what is necessary to inspect it may result in a deduction for loss of value where permitted by law.

These conditions do not remove your rights where an item is faulty, incorrect or not as described.

How to Request a Return

Please use our Contact Us page and provide:

  • Your order number.
  • The item name or stock number.
  • Whether you would prefer a refund or exchange.
  • Details of any fault, damage or incorrect item.

Photographs can help us resolve problems but are not required for a change-of-mind return.

We will provide the appropriate return address and instructions. Please contact us before posting so your parcel reaches the correct location. Requesting instructions does not affect your statutory cancellation rights.

Returns are made by post or courier. Package the item securely and retain proof of postage.

Return Postage and Labels

For change-of-mind returns, the customer arranges and pays for the return postage and return label.

If an item is faulty, damaged on arrival, incorrect or not as described, we will arrange a suitable return method or cover reasonable return postage costs. Please contact us to agree the arrangements before sending it back.

Exchanges

We accept exchanges, subject to a suitable replacement being available.

Many used motorcycle parts are individual stock items, so an identical replacement may not be available. If we cannot provide a suitable exchange, we will offer a refund.

Any difference in price or additional delivery charge will be agreed with you before an exchange is dispatched.

Restocking Fees

We do not charge a restocking fee.

Any lawful deduction for damage or handling beyond reasonable inspection is separate from a restocking fee and will be explained.

Refunds

Refunds are made to the original payment method.

We process refunds within 7 calendar days of receiving the returned item, or earlier where required by law. Your bank or payment provider may take additional time to display the credit.

Where you cancel a complete order under your statutory cancellation rights, we also refund the standard outbound delivery charge. Additional charges for an upgraded delivery service are not refundable beyond the cost of standard delivery.

Faulty, Damaged or Misdescribed Items

Please contact us promptly if an item is faulty, arrives damaged, is incorrect or does not match its description.

A product being used, electrical, discounted or described as “spares or repairs” does not automatically remove your statutory rights. Any faults disclosed before purchase will be considered when assessing the claim.

Your Statutory Rights

This policy provides a 30-day change-of-mind return window in addition to your statutory rights.

Nothing in this policy limits your rights under applicable UK consumer law. Rights relating to faulty or misdescribed goods may continue beyond our 30-day return window.